Terms and Conditions

Last Updated: January 2025

1. Acceptance of Terms

By accessing or using DealerLauncher's platform and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services. These terms constitute a binding legal agreement between you (the "Dealer" or "you") and DealerLauncher.com ("DealerLauncher," "we," "us," or "our").

2. Service Description

DealerLauncher provides an AI-powered automation platform for auto dealerships to manage their Facebook Marketplace presence. Our services include:

• Automated vehicle inventory posting to Facebook Marketplace
• AI-powered instant response to customer inquiries
• Lead management and qualification systems
• Appointment scheduling and calendar integration
• Analytics and performance reporting
• CRM tools for dealership sales teams

3. Account Registration and Eligibility

To use DealerLauncher, you must:

• Be at least 18 years old
• Operate a legitimate automotive dealership business
• Provide accurate, complete registration information
• Maintain the security of your account credentials
• Have authority to bind your dealership to these terms
• Comply with all applicable laws and Facebook's policies

You are responsible for all activity under your account. Notify us immediately of any unauthorized access or security breaches.

4. Facebook Integration Requirements

Our services require integration with your Facebook Business account. You must:

• Have a valid Facebook Business account in good standing
• Grant necessary permissions for DealerLauncher to access and post on your behalf
• Comply with Facebook's Terms of Service and Commerce Policies
• Understand that Facebook may modify or restrict API access at any time

DealerLauncher is not affiliated with or endorsed by Facebook/Meta. Service availability depends on Facebook's platform and policies.

5. Subscription and Payment

DealerLauncher operates on a subscription basis with monthly or annual billing options. By subscribing, you agree to:

• Pay the subscription fees according to your chosen plan
• Provide valid payment information and keep it current
• Automatic recurring billing until you cancel
• No refunds for partial months or unused features

Pricing: Current rates are $145/month (monthly) or $116/month (annual, billed at $1,392/year). We reserve the right to change pricing with 30 days' notice to existing customers.

Free Trial: We offer a 14-day free trial. No credit card is required during the trial. To continue service after the trial, you must subscribe to a paid plan.

6. Acceptable Use Policy

You agree NOT to use DealerLauncher to:

• Post false, misleading, or fraudulent vehicle listings
• Violate any laws, regulations, or third-party rights
• Spam, harass, or send unsolicited communications
• Transmit malware, viruses, or harmful code
• Attempt to access unauthorized areas of our platform
• Reverse engineer, copy, or compete with our services
• Share your account access with unauthorized parties
• Post content that violates Facebook's policies

Violation of this policy may result in immediate account suspension or termination.

7. Content and Intellectual Property

Your Content: You retain ownership of your dealership data, vehicle listings, and customer information. By using DealerLauncher, you grant us a limited license to process, display, and transmit your content as necessary to provide our services.

Our Content: DealerLauncher's platform, software, algorithms, branding, and materials are protected by intellectual property rights. You may not copy, modify, or distribute our proprietary technology.

8. AI-Generated Responses

DealerLauncher uses artificial intelligence to generate automated responses to customer inquiries. While our AI is trained to provide helpful and appropriate responses:

• You are responsible for monitoring and approving AI-generated content
• We do not guarantee 100% accuracy of automated responses
• You should configure response templates and guardrails appropriate for your business
• Final responsibility for customer communications rests with your dealership

9. Service Availability and Modifications

We strive to provide reliable service, but cannot guarantee 100% uptime. DealerLauncher may experience interruptions due to maintenance, updates, Facebook API changes, or technical issues. We reserve the right to modify, suspend, or discontinue features with reasonable notice.

10. Termination

By You: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

By Us: We may suspend or terminate your account for violation of these terms, non-payment, illegal activity, or at our discretion with 30 days' notice.

Upon termination, you'll lose access to the platform and your data will be deleted after 90 days.

11. Disclaimers and Limitation of Liability

Services Provided "As Is": DealerLauncher is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

No Guaranteed Results: While we aim to help increase your sales and efficiency, we make no guarantees about specific business outcomes, lead quality, or revenue increases.

Limitation of Liability: To the maximum extent permitted by law, DealerLauncher's liability is limited to the amount you paid us in the 12 months preceding any claim. We are not liable for indirect, incidental, consequential, or punitive damages.

12. Indemnification

You agree to indemnify and hold DealerLauncher harmless from any claims, damages, or expenses arising from your use of our services, your content, your violation of these terms, or your violation of any laws or third-party rights.

13. Dispute Resolution

Any disputes will be resolved through binding arbitration rather than in court, except for small claims court matters. You waive the right to participate in class action lawsuits against DealerLauncher.

14. Modifications to Terms

We may update these Terms of Service periodically. We'll notify you of material changes via email or platform notification at least 30 days before they take effect. Continued use after changes constitutes acceptance of the new terms.

15. Governing Law

These terms are governed by the laws of the State of Ohio, USA, without regard to conflict of law principles.

16. Contact Information

For questions about these Terms of Service, please contact us:
Email: info@dealerlauncher.com
Phone: (740) 231-2690
Address: DealerLauncher.com